Mug – HKSAR Regional Emblem

Mug – HKSAR Regional Emblem

Shopping Guide & Terms of Purchase

I. Orders & Payment
All prices are listed in Hong Kong Dollars (HK$) and are subject to the amount shown at checkout. Orders cannot be cancelled or modified once payment is confirmed.

II. Delivery
For orders below HK$500, a shipping fee of HK$50 will be charged. Free shipping is available for orders of HK$500 or above.
Orders will be arranged for shipment within 3 business days after payment is confirmed. Actual delivery times are subject to logistics arrangements, and deliveries to remote areas may experience delays.

III. After-Sales & Returns
All after-sales claims must be raised within 48 hours of receipt. Sale items and complimentary gifts are not eligible for return, exchange, or refund. For transit damage, please provide photographic evidence within 48 hours; replacement or refund will be arranged upon verification. Refunds will be processed to the original payment method within 7 to 14 working days after confirmation.

IV. Product Information
Images are for reference only; actual colours may vary slightly due to lighting and monitor settings. Minor colour variations or pinholes in ceramic products are normal and do not constitute quality defects. Product specifications, pricing, and stock availability are subject to the latest information published on our website.

V. Disclaimer
All product designs and logos are protected by law; unauthorised reproduction or commercial use is prohibited. The store shall not be held liable for delays or non-fulfilment caused by force majeure, but will communicate and resolve matters promptly. The store reserves the right to amend these terms at any time; the latest version on the website shall prevail.

VI. Inquiry
If you wish to make further inquiries about after-sales matters related to the products, you can contact us through the following channels:
WeChat ID: GOVGIFTSHOP  
Tel/WhatsApp: 6062 8126